Terms of Service — Groundnote

These terms govern your access to and use of Groundnote, operated by Mindora (ABN 34 557 691 587), trading as Groundnote ("Groundnote", "we", "us"). By creating an account or using the service, you agree to these terms.

1. The service

Groundnote captures meetings and turns them into structured decisions, tasks, risks, and commitments, with evidence linking and a verification workflow. Features available to you depend on your plan (see section 4).

2. Your account

You must provide accurate information when creating an account and keep your login details secure.
You're responsible for activity that happens under your account and workspace.
You must be legally able to enter into a contract to use Groundnote on behalf of a business.

3. Meeting recording & consent

Recording and transcription laws vary by jurisdiction and, in Australia, can vary by state (e.g. surveillance device legislation). You are responsible for obtaining any consent required from meeting participants before enabling capture, including informing participants when a Groundnote bot has joined the call. Groundnote provides visible capture-status indicators and consent-prompt tooling to help, but the underlying legal responsibility for lawful recording sits with you as the meeting host.

4. Free trial & subscriptions

Free trial: new workspaces may start on a free trial or free plan with limited usage, as described on our pricing page.
Upgrading: you can move from the free trial to a paid subscription at any time from within the app.
Trial expiry: when a trial ends, trial-only features may pause unless you select an available paid or free plan. We will explain the options available to your workspace before access changes.
Billing: paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected) via our payment provider. Prices are in Australian dollars and exclusive of GST unless stated otherwise.
Cancellation: you may cancel at any time; your subscription remains active until the end of the current billing period, and we do not provide partial-period refunds except where required by law.
Changes to pricing: we'll give you reasonable notice before any price change takes effect on your next renewal.

5. Acceptable use

You agree not to:

Use Groundnote to record or process meetings without the legally required consent of participants.
Use the service to store or transmit unlawful content, or to infringe another person's intellectual property or privacy rights.
Attempt to reverse-engineer, resell, or provide unauthorised third-party access to the service.
Interfere with the security or normal operation of the service.

6. Your content

You (and your organisation) retain ownership of the meeting recordings, transcripts, and data you put into Groundnote. You grant us a licence to process that content solely to provide and improve the service to you, as described in our Privacy Policy. We do not sell your content.

7. Third-party integrations

Connecting Slack, Jira, Asana, Linear, Notion, or calendar/AI providers is optional and governed by the permissions you grant. We aren't responsible for the availability or conduct of third-party services you choose to connect.

8. Availability & support

We aim to keep Groundnote available and reliable but don't guarantee uninterrupted access. Planned maintenance will be communicated where practical. No service-level commitment applies unless it is set out in a separate written agreement between you and Groundnote.

9. Consumer guarantees (Australian Consumer Law)

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Where permitted, our liability for a failure to comply with a non-excludable guarantee is limited, at our option, to re-supplying the service or paying the cost of having it re-supplied.

10. Limitation of liability

To the maximum extent permitted by law, and subject to section 9, Groundnote is not liable for indirect, incidental, or consequential loss arising from your use of the service, including reliance on AI-generated content that has not been marked "Confirmed" by a human reviewer. AI-generated decisions, tasks, and summaries may contain errors — you're responsible for reviewing anything consequential before acting on it.

11. Termination

You may stop using Groundnote and close your account at any time. We may suspend or terminate accounts that breach these terms, with notice where reasonably practicable.

12. Governing law

These terms are governed by the applicable laws of Australia. You submit to the non-exclusive jurisdiction of the Australian courts that have jurisdiction under those laws.

13. Changes to these terms

We may update these terms from time to time; material changes will be notified via the app or by email.

14. Contact us

Questions about these terms: support@groundnote.com.au